Our Commitment to You:
City Host is dedicated to establishing trust with you, our customer, and to protecting your privacy. This value is demonstrated by how we treat your identifying information.  All personal information collected by us will be used for the sole purpose of maintaining our hosting relationship with you.

When you sign up for web hosting services with City Host, you will be asked to provide contact and payment information. The contact information will include your name, address, phone number and email address. The payment information typically includes your credit card number. In the normal course of providing our web hosting services, we also create and maintain other information, such as account status, system usage, plan type and support requests.

How does City Host use customer information?

We use customer information to notify you of system and service related issues, including system upgrades, scheduled maintenance, network downtime, newly added services or features and any other communication deemed relevant to the continuance of our service. We do not sell or rent customer information.

We share aggregate, non-identifying customer information with partner companies when a customer has requested a service or product that uses the services of an outside company (for example, domain names). The information given will only be that which is necessary to implement the service or product requested.

Our web site contains links to carefully chosen affiliate web sites in order to provide our customers access to complementary services. Personal information may be collected on those web sites, and the use of that information is regulated by each web site’s individual Privacy Policy.  City Host does not review the privacy policies of such web sites and is not responsible for the actions, errors or omissions of those web sites

City Host may collect certain technical and routing information including traffic patterns, IP addresses, browser types, operating systems and CPU speed. This information is gathered to facilitate the use of our web site and enhance service delivery.

Domain registration information becomes public record in the universally available Whois database when a customer registers a domain name with City Host

As required by law, we will disclose that customer information specifically required to name, contact, or bring legal action against persons causing harm or interfering with the rights or property of City Host, our customers, or others, and in response to legitimate court orders, subpoenas, warrants or as otherwise required for law enforcement purposes.

How does City Host protect customer information?

We protect our customers’ information both online and off-line. Online, your account information is protected by the leading industry standard method of Secure Socket Layer (SSL) encryption.  Further, your credit card information is stored separately from your contact information and account details.  This process makes it difficult to immediately look up your credit card information and perform some discussions with you that may depend on that information.  However, we think this additional layer of security is worth the effort to protect your privacy.

Your information is also protected in our offices.  Our employees are well informed about our privacy practices, and access to customer information is restricted to what is necessary to perform their specific tasks.  Moreover, we notify our employees of any changes to our Privacy Statement and corresponding requirements.

Contests or surveys

From time to time, City Host may invite you to participate in a contest and/or survey.  Depending on the nature of the contest or survey, separate terms and conditions may apply.  We may make your participation in a contest or survey contingent upon our ability to use your name or biographical information in our marketing and PR promotions.  Despite any new terms and conditions, we intend to maintain the spirit of this Privacy Statement with respect to your personal and sensitive information.

We will never intentionally release, sell or rent the information you give us in a survey, and all information you give us will be used strictly to improve our service offerings or better understand our customers and the market we serve in a general way.

How does City Host use cookies?

Cookies are pieces of information generated by a web server and stored on a user's computer. City Host does not use cookies to track or collect information specific to the web activities of our customers. We exclusively use cookies to authenticate customers accessing the Control Panel and to securely store your login data, and we use cookies to track usage patterns in a general way.  Whenever possible, we use session cookies, which remain active only while your browser is open.  After the browser is closed, session cookies expire.

How can I review or makes changes to my personal information?

If you wish to review or need to update your account information, simply access your account through the Control Panel on the City Host web site and make the changes on the Account Info page. Alternatively, you may call our Customer Service Team at 877-266-HOST 24x7x365, and a representative will be happy to assist you.

Updates to this Privacy Statement

City Host may modify this policy over time to best meet our customers’ needs, respond to changes in law, and to accommodate evolving technology.  Any changes will be in line with our firm commitment to customer privacy.  We notify customers of changes to this policy by placing a notice on the Control Panel, and we encourage you to contact us with any questions you have about the changes or any of our policies.